FAQs
Do I need to purchase the rider equipment set?
Its a requirement for all new riders to purchase the equipment set to start deliver food with foodpanda, see more details here
Where can I purchase the rider equipment?
Online Rider Shop
OR Visit our Rider Hub offline(Open daily 11:00 to 17:00):
- Central Hub: 59 Jalan Sultan 198979
- West Hub: 818 Upper Bukit Timah Road 678150
How does the buying process work?
-
Select the items you want and add them to your cart
- Equipment sets (for newbies)
- Other promotion sets (for everyone) -
Check your cart, make sure everything is correct and proceed to check out
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Proceed to Payment
* We accept credit/debit cards, Google Pay, Apple Pay etc -
Complete order
Can I return the equipment set for a refund?
All purchases are final and non-refundable
Can I exchange the equipment after purchasing?
Due to hygiene reasons, no exchanges is allowed.
How long does the delivery take?
Standard: Delivery will be within 1 - 3 working days
I did not receive / receive wrong/defect item. How do I reach out?
Please email foodpandasgriders@deliveryhero-asia.freshdesk.com if you have any issues with rider shop login or equipment purchase related matters.