We, Delivery Hero (Singapore) Pte. Ltd. (“we”, “us”, “our”), want to give you an amazing purchasing experience on our rider shop website hosted on the Shopify platform. For us, an amazing experience means at the same time, to protect your personal data at the best. In order to achieve that, we want to be as transparent as possible and give you the chance to see how, why and where we process your data. This policy gives you an overview of: what information we keep on file, how long we intend to keep your information, why are we keeping your information, what are your rights as a data subject, who the data controller is, and if we share your information with third parties.
If you require additional information or have any concerns about the processing of your personal data, you may contact our local data protection officer by sending an email to email@example.com.
Privacy is your right and you have the choice
As a customer you have the choice which information you would like to share with us. Of course we need some information for the fulfillment of our contract. However, this does not always require all the data which you can make available to us.
You can take the following steps to disclose less information about yourself:
Cookies: You can install additional add-ons in your browser that block unnecessary cookies. By doing so, you will not see any interest-based advertisements.
Advertising: If you do not want to receive email marketing from us, you can unsubscribe at any time.
You can also make use of the following rights at any time:
Right to access
You have the right to be informed which data we store about you and how we process this data.
Right to rectification
If you notice that stored data is incorrect, you can always ask us to correct it.
Right to withdraw your consent
You can ask us at any time to delete the data we have stored about you.If you would like to exercise your rights as a data subject, you can contact firstname.lastname@example.org at any time.
What data we process
In the following description of our processing activities, we refer in each case to categories of personal data we collect and process, and the purposes for which these personal data are collected and processed. A category includes several personal data, which are usually processed together for the purposes.
Personal data is information that can identify you or even make you identifiable.
Categories of personal data:
As part of the buying and selling process, we will collect the following information:
- name (first and last)
- phone number
- email address
- payment information
- shipping and/or billing address
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
If you have provided us with your email address when purchasing goods, we may send you offers of similar goods to those already purchased from our range by email. You may withdraw your consent by unsubscribe from these marketing emails anytime.Categories of personal data:
- name (first and last)
- email address
Targeting / Retargeting
In principle, targeting means the switching and fading in of advertising banners on websites that are tailored to specific target groups. The aim is to display the most attractive banners as individually as possible for the user and our potential customers. Firstly, we define a target group and secondly, we commission our service providers to show our advertising to the defined target group. We do not process any personal data, as these are initially made anonymous. To better define the target group, we segment customer types and place different ads on different portals.
As soon as you have visited our website and, for example, have already placed an order in your shopping cart, we store this information in cookies. If you continue to surf other websites, our advertising partners will remind you on our behalf that you have not yet completed your order. We don't want you to miss out on our amazing experience.
You can disable retargeting by installing appropriate add-ons for your browser. Furthermore, you can and should also regularly delete the cookies stored in the browser you are using.Categories of personal data:
- Contact Information
In order to make the visit of our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliate to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website/app.Automated decision-making
We do not have any processes in that context where decisions are made in an automated way with a legal effect or similar affects you.
Who we work with and where we process your data
We use different data processors for different purposes in our data processing. A data processor is a third party that processes personal data on our behalf, based on our instructions and guidelines.
In this context, we use Shopify to host our online shop. Your data is stored by Shopify on its data storage databases and general Shopify Application. You may find out more about Shopify and its privacy practices at https://www.shopify.com/legal/privacy.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Because we use different data processors and change them from time to time, it is not appropriate to identify specific recipients of personal information. However, if you are interested, we will be happy to disclose the name of the processor(s) in use at that time upon request.
Processing outside of Singapore
Before we transfer your personal data to any third parties, we carefully assess if these companies have adequate security measures in place and if they meet the requirements outlined by the applicable laws. We shall ensure that any third party recipient of your personal data located outside Singapore undertakes to protect your personal data to a comparable standard as required under the Singapore Personal Data Protection Act 2012.
Only if they can demonstrate an adequate level of data protection will they be shortlisted as service providers.
Prosecuting Authorities and Legal Proceedings
We may also share your personal data with law enforcement agencies, government and regulatory bodies to meet applicable legal or regulatory obligations.
Unfortunately, it can happen that a few of our customers and service providers do not behave fairly and want to harm us. In these cases, we are not only obliged to hand over personal data due to legal obligations, it is also in our interest to prevent damage and to enforce our claims and to reject unjustified claims.
In addition to data processors, we also work with third parties, to whom we also transmit your personal data, but who are not bound by our instructions. These are, for example, our consultants, lawyers or tax consultants who receive your data from us on the basis of a contract and process your personal data for legal reasons or to protect our own interests.
We do not sell or rent your personal data to third parties under any circumstances. This will never take place without your explicit consent.
How long do we keep your data
We will need to store your data in order to be able to deliver the products and to complete your purchase. We will not keep your data for a longer period that is needed for the purpose of processing and to comply with applicable law. We will continue to store your data if we have a right to do so in accordance with applicable local laws. This applies in particular if we need your personal data for the establishment, exercise or defence of legal claims.
Changes to this Privacy Notice
We reserve the right to modify this privacy notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and Contact Information
If you would like to: withdraw your consent, access, correct or amend any personal information we have about you, or simply want more information, you may contact our local data protection officer at email@example.com.
Last updated: March 2022